Terms and Conditions

Effective January 1, 2026

Stonecraft Eugene Concrete and Masonry, eugeneconcreteandmasonry.com, info@eugeneconcreteandmasonry.com

Agreeing to these terms

These terms cover your use of the Stonecraft Eugene Concrete and Masonry website and any estimate or work you ask us for through it. By using the site, calling us or sending the contact form, you agree to them.

If you don't agree, please don't use the site. You can still call us at (541) 225-4006 to talk through a job.

What we do

Stonecraft Eugene Concrete and Masonry is a masonry contractor in Eugene, OR. We repair and build brick, block, stone and concrete work, including foundations, chimneys, retaining walls, pavers, walkways, fireplaces and veneer, for homes in Eugene and the cities around it.

The service descriptions on our home page and service pages are general information about the trade. They aren't a promise that a particular method or result fits your house, because that depends on what we find when we look at the job in person.

Estimates and pricing

Estimates are free, in person and obligation-free, so you can decide after you've seen the numbers. An estimate is our best figure for the work we can see and the materials you choose at the time we give it.

Masonry often hides problems behind brick, under soil or inside a chimney. If we open up the work and find damage or conditions the estimate didn't cover, we'll stop, show you and agree on any change in scope and price with you before we go on.

Prices on a written estimate hold for the period stated on it. Any figures or ranges on this website are general and aren't a quote for your job.

Scheduling and cancellation

We set a start date with you once you accept the estimate. Rain, freezing temperatures, material delays and permit timing can move that date, because mortar and concrete need the right conditions to cure, and we'll tell you as soon as we know.

If you need to cancel or reschedule, call us at (541) 225-4006 as early as you can. If you cancel after we've ordered special materials or started work, you'll be responsible for the cost of those materials and the work already done.

Payment

The payment schedule for your job, including any deposit and when the balance is due, is set out in your written estimate or contract. Payment is due on the dates stated there.

If a payment is late, we may pause work until the account is current. Any extra work you approve during the job is added to the total and billed the same way.

Our guarantee and what it doesn't cover

We're licensed and fully insured, and we stand behind our work with a satisfaction guarantee. If something isn't right with what we built or repaired, call us and we'll come back and work with you to make it right.

That guarantee covers our workmanship. It doesn't cover damage from settling or movement of the ground or structure we didn't work on, water problems from gutters, grading or drainage outside our scope, misuse, normal weathering, or work changed or repaired by someone else.

Any product or material warranty comes from its maker, and we'll pass along what they give us. Apart from the guarantee above and anything written into your contract, we make no other warranties, express or implied, about our work or this website, to the extent Oregon law allows.

Limits on our liability

To the extent the law allows, our total liability for any claim about a job is limited to the amount you paid us for that job. We aren't liable for indirect or consequential losses, such as lost use of your property, that come from delays or conditions outside our control.

This website is provided as is. We try to keep it accurate, but we aren't responsible for errors on it or for decisions made from it without an in-person estimate.

Settling a disagreement

If you're unhappy with anything, call us first, because most problems get sorted out faster on site than on paper. If we can't agree after talking it through, either of us may take the matter to the state courts serving Lane County, Oregon.

Which state's law applies

These terms and any work we do for you are governed by the laws of the State of Oregon.

Changes to these terms

We may update these terms from time to time, and the version posted on this page is the one that applies. Changes don't alter a written contract you've already signed with us.

Questions about these terms

You can read more about who we are on our About page. To ask about these terms or a job, call (541) 225-4006 or use our contact page, and expect a reply within 1 business day.